Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Giza
- Job function
- IT & Tech
- Application Deadline
- 20 October 2024
About the Role
Leads the customer service and support teams to ensure top-tier service and satisfaction. The role involves creating and implementing strategies to improve the overall customer experience, resolve customer issues efficiently, and develop a customer-centric culture within the organization.
Requirements
2+ years of experience in customer service or a similar role
- Strong leadership and team management skills
- Excellent problem-solving and communication abilities
- Experience in setting and monitoring customer service KPIs
- Ability to handle escalated customer concerns with empathy and professionalism
Skills
IT & Tech