Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 03 September 2024
About the Role
Provide fast & useful technical assistance & determine the best solution.
• Answer requests for assistance and submit trouble tickets for service.
• Understanding and appreciation for information security within systems and user devices.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders and time.
• Ability To diagnose and resolve software and hardware incidents, including Microsoft Windows operating systems and across a range of software applications.
• Basic knowledge of firewall.
• Ability to resolve incidents with printers, copiers, scanners and projectors.
Job responsibilities:
Requirements
• Strong Computer skills and the ability to troubleshoot and diagnose problems • Bachelor’s degree & preferably in a related field. • Strong knowledge of Microsoft office suit • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. • Experience with network diagnose, Repairs and Network data cabling.