Job Overview
- Experience Level
- +3 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- IT & Tech
- Application Deadline
- 05 September 2024
About the Role
• Supervise, educate, and support students to help them accomplish learning benchmarks.
• Consistently meets the department's KPI.
• Communicates effectively, both verbally and written, with management, team members, and other departments.
• Anticipates and resolves common problems.
• Balances long and short-term goals by prioritizing activities.
• Reviews training curriculum and actively participates in curriculum planning sessions for new product training.
• Recommends and implements solutions when department issues arise.
• Assign schedules for part-time and full-time technical instructors and manage their budgets.
• Daily track team technical performance by updating and reviewing timesheets.
• Continuously developing technical training courses based on the market need.
• Work with the talent acquisition team to hire qualified technical instructors.
• Train new technical staff.
• Understand AMIT’s policies and rules and apply them to instructors and students.
• Create new ways to increase customer satisfaction.
• Daily track customer feedback, and requests and work on achieving SLA.
• Increase technical knowledge for the sales team and prepare technical proposals.
• Work with the marketing department to determine the product-market fit and maximize marketing efficiency.
• Work to succeed in any software development projects or outsourcing deals.
• Continuously get technical feedback (oral, onsite) from all AMIT branches inside and outside Cairo.
Job responsibilities: