Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 08 September 2022
About the Role
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
• Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Grads only.
• Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server, MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
• (B2/C1) English language level is a must.
General package: Gross 14,000 EGP
Job responsibilities:
Requirements
• Bachelor’s degree holder
• Minimum 1 Year Tech Support/ IT Administration experience with MCSA or CCNA or Background
• Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server, MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
• (B2/C1) English language level is a must.
• Additionally, if you are familiar with Microsoft products (basic knowledge)
and you can lose the jargon and explain steps in a simple way, you are very
likely to be successful in our process