Job Overview
- Experience Level
- +15 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Giza
- Job function
- Education and Training
- Application Deadline
- 01 August 2025
About the Role
Training Department provides quality training with the following main objectives:
Increase technical and managerial skill of software and IT service management personnel.
Promote and support applying software and IT service management standards and best practices.
Transfer knowledge about specific frameworks, processes and models as
CMMI ® and ITIL®.
Transfer high-tech, state-of-the-art technologies.
Deliver exam certifications in ITIL, ISTQB (foundation & advanced levels), COBIT & Six Sigma and
Agile Foundation.
Job Accountabilities:
Conduct Training, Exams, Webinars, Awareness sessions and Projects administration
management process:
Logistics activities before course and exam start date:
Creating course / Exam schedule, with collaboration with other
department and or outside resources to have confirmed Instructor
(courses), collecting registrations, emailing confirmations,
customers calls and create online session, reservation of training
room and catering, support in payment cycle, database entry and
updated. Working with Marketing team for course and exams
announcement, updating the mailing list.
Logistics activities during the course: open the session, take attendance, monitor the
session.
logistics activities during the Exam: Invigilation of exams (at ITIDA premises – at
customer side – Governorates)
Logistics activities after the course and exam: send and collect the evaluation and make
sure that Database is updated (course) – issue certificates and results- prepare and update
customers.
Managing Project from Administration perspective such as MCIT project
Be able to provide schedule for long term project
Be able to allocate instructor for long term project
Working closely with outsource instructor –speaker to provide service and work on the
administration part of contract and payment.
Work closely with ITIDA- SECC Departments to collect needed data and support
whenever it is required.
Resolve training-related, unexpected problems
Participate in updating the Training Catalog
Support the operation manager to Prepare Reports
Education:
University degree
Required Experience:
IT Skills with excellent knowledge of software Engineering
Minimum 15 years of experience in training preferable IT sector
Required Skills:
Problem solving, time management,
communications, presentation, and negotiation skills
Fluent in English both written and spoken
Hard Worker
Self-motivation and multi-tasks handling skills
Team leading capabilities