Soft Skills

Communication Skills

In this course, you will learn:

 - What is Albert Mehrabian`s theory?

 - The importance of context.

 - The difference between listening and hearing. 

 - How to set up your mind. 

 - What are the ego states? 

 - How to handle meetings. 

 - The importance of negotiation skills. 

 - How to deal with feedback. 

 - How to write formally.

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Who takes this course

This course is for individuals who want to learn about communication skills, their elements, and various communication types. It's also suitable for those who wish to understand how to communicate formally, how to act in meetings, how to give and receive feedback, and how to write formally.

Course content

13 Lectures • 1 hour 27 minutes
  • Lecture 1: Intro
    2 minutes 55 seconds
  • Lecture 2: Communication building block: People
    3 minutes 43 seconds
  • Lecture 3: Communication building block: Message
    6 minutes 18 seconds
  • Lecture 4: Communication building block: Context
    5 minutes 7 seconds
  • Lecture 5: Introvert/Extrovert Misconception
    5 minutes 52 seconds
  • Lecture 6: Listening Traps
    7 minutes 31 seconds
  • Lecture 7: Triggering Points
    7 minutes 39 seconds
  • Lecture 8: Articulating Thoughts
    4 minutes 58 seconds
  • Lecture 9: Transactional Analysis
    9 minutes 35 seconds
  • Lecture 10: Meetings
    11 minutes 47 seconds
  • Lecture 11: Persuasion & Negotiation
    6 minutes 21 seconds
  • Lecture 12: Giving & Receiving Feedback
    5 minutes 32 seconds
  • Lecture 13: Written Communication
    10 minutes 30 seconds

Meet your instructor

Jolie El Kholy

Jolie El Kholy

Jolie El Kholy is leading the learning and development department at Breadfast, she is an instructional designer and professional trainer accredited from HRCI with 9k+ training hours. Jolie is known for her simple funny engaging way to conduct knowledge, she aims to help youth to defeat all success barriers by discovering themselves, as well as acquiring practical strong skills to follow their real passion and purpose. Jolie is a certified DISC assessor accredited from the international entity “Everything DiSC Wiley brand”, in addition to DELF accredited from the French Ministry of Education. She has delivered various training workshops for university students as well as corporates inside and outside Egypt with a trilingual proficiency in French, English and Arabic.

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