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Sales and Business Development

Process Design

In this course you will learn:

-What is a business process.

-How to achieve business objectives.

-Different categories of inputs.

-How business deal with different business processes.

-Methods to measure the business process.

-How to make a process mapping.

-How to use the RACI model and SIPOC diagram.

Who takes this course

This course is for a person who wants to know how to design an effective business process, the steps of designing it and how to evaluate the effectiveness of his/her business process.


Course content
8 lectures • 35m
  • Lecture 1: Introduction to Process Management
    03:24 min
  • Lecture 2: Process Core Concepts
    04:35 min
  • Lecture 3: Intro
    00:33 sec
  • Lecture 4: Business Process Elements
    05:42 min
  • Lecture 5: Value Contribution of Processes
    08:46 min
  • Lecture 6: Process Efficiency Calculating
    04:21 min
  • Lecture 7: SIPOC Diagram
    03:58 min
  • Lecture 8: RACI Model
    04:18 min

Meet your instructor

Mohamed Othman

result-oriented and dedicated Ph.D. candidate with more than 10 years of experience in the [ Quality and Excellence ] Field. Master's degree in Business Administration focused on Strategic Management from the Arab Academy for Science Technology and Maritime Transport. Pre-Master’s program in Industrial Engineering and a B.Sc. Mechanical Engineering Faculty of Engineering Cairo University.

Lead Auditor ISO 9001 : 2015 as well as Quality Assurance professional with a diploma focused in Total Quality Management [ TQM ] and a Lean Six Sigma Master Black Belt granted by the International Quality Federation - IQF.

Scholarship program powered by Hochschule Esslingen University of Applied Sciences in Germany.
Advanced Process Simulation and Control diploma from Rivera I Virgili University in Spain.
Full Scholarship program at the Technical University of Sofia with Industrial Training Programs across Europe. 
Spain - Bulgaria - Romania - Germany etc. ...

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