Operations and Supply Chain Course

Introduction to Operations

Course Duration: 41m

In this course you will learn:

- What is E-commerce?

- How can operation management work efficiently?

- What are the process of E-commerce operations?

- How to handle the e-commerce operations functions?

- The customer’s preferences to your product.

- How to set the KPIs for you E-commerce operations.

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Introduction to Operations

Course Curriculum

Get introduced to the content of the course. 

Know what does E-commerce really mean and how E-commerce business considers a pioneer field nowadays, and know what are the 6 types of E-commerce business.

Learn how the operation runs in a right way and how can operation management work efficiently through various stages.

Know what are the process and flaw to handle the E-commerce operations functions and what are the job roles to upgrade your business.

Learn the customer’s preferences to your product and the journey that the customer goes through and how to handle him/her to make a best use of your platform.

Learn about the most important tools that you should follow in the operation journey, What is CRM, What is the meaning of fundamentals, optional and good to have?

Learn how to set your KPIs and What is the real meaning of performance?

Recap the content of the course.

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