Khaled Ashraf Kamal

Khaled serves as the Customer Operations Manager at Foodics, where he leads both country operations and post-sales success in the region. With a strategic mandate to bridge operational excellence with customer satisfaction, Khaled focuses on building scalable models that ensure proactive support, improve product adoption, and drive retention.

Since joining Foodics, Khaled has been instrumental in strengthening the Customer Operations function by embedding data-driven processes and customer health monitoring frameworks. His leadership has enabled the team to identify at-risk clients faster and engage more meaningfully, resulting in measurable improvements in retention and upsell outcomes.

Prior to Foodics, Khaled held senior roles in banking and SaaS, building a proven track record in operations management, vendor strategy, and digital transformation. With an engineering background and an MBA, he brings a structured and analytical mindset to solving complex business challenges and scaling country-wide operations.

Passionate about building strong customer relationships, Khaled is currently driving initiatives that connect operational metrics with long-term value, ensuring clients not only stay but grow alongside Foodics.