Mina Romany

Mina Romany is a Director of Operations at Teleperformance Egypt with over 12 years of experience in the contact center industry. He began his career in 2014 as a Sales Agent and rapidly progressed through multiple roles including Subject Matter Expert (SME), SME Team Lead, Operational Supervisor, and Assistant Contact Center Manager.

Throughout his career, Mina has led both inbound and outbound sales operations, managing large-scale projects across diverse industries including travel & tourism, e-commerce, logistics, education, healthcare, aviation, and mobility services. He currently oversees operations with a headcount exceeding 1600 employees.

Mina holds a Green Six Sigma Belt, is a COPC implementation leader, and has completed an Executive MBA. He is recognized for driving operational excellence, leading high-performing teams, and delivering scalable business results across complex environments.