Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 31 May 2022
About the Role
Actively manage the happiness of our customers
Ability to understand Gameball product features and use cases to become a product expert
Effectively resolve customer inquiries in a considerate and timely manner
Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience
Identify, escalate and prioritize bugs found in the system based on the customer feedback
Upsell Gameball features and services for low tier customers
Collect positive customer reviews to increase Gameball apps credibility and rates
Job responsibilities:
Requirements
Years of Experience: 1-2 years
Qualifications: Bachelor’s Degree in Business Administration, Marketing, or any relevant field
Skills
Customer Service