Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Customer Service
- Application Deadline
- 30 November 2022
About the Role
Answers facebook messages and comments
Answers instagram comments and messages
Answers customer calls
Handles customer problems and comes up with solutions to their problems
Communicates with the operations team to solve any customer problems
Logs orders and customer requests
Answers customer emails
Answers website chat
Follows up on customer problems till its solved
Communicates with management the feedback from customers
Job responsibilities:
Requirements
Bachelor’s Degree or above Great communication skills Great problem-solving skills Excellent command of English & Arabic both written & spoken Fast typing skills Ability to work under pressure Strong work Ethics is a must Able to speak with customers in a calm, enthusiastic and friendly tone of voice Flexible with changes in business needs & processes Experience working with an E-commerce business is a plus Experience working with google sheets is a plus Team Player Attention to detail