Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Education and Training
- Application Deadline
- 15 September 2024
About the Role
Training Delivery (Includes but is not limited to) Create training plans Review training material Create assessments Ensure all trackers are updated following the standards Provide all needed reports following the standards Ensure all updates are delivered to the agents Training Needs Analysis (Includes but is not limited to) Create TNA for LOBs with poor performance Create assessment for all LOBs if needed Stakeholder Communication; internal and external Maintain records/reports/trackers and prepare statistical reports as needed Works closely with operations to assess training needs and deliver required new and refresher classes
Skills
Education and Training