Job Overview
- Experience Level
- +4 years
- Employment Type
- Full-time
- Workplace Type
- In office
- Location
- Sharkia
- Job function
- IT & Tech
- Application Deadline
- 10 June 2025
About the Role
An IT Help Desk professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. This role involves troubleshooting problems, offering solutions, and ensuring users can effectively utilize technology.
Requirements
Qualifications:
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Customer-oriented and patient when dealing with users.
Skills:
- Technical Support
- Troubleshooting
- Problem Resolution
- Communication
- Customer Service
- Documentation
- Remote Control
- Office Automation Products
Skills
IT & Tech