The Supervisor of E-commerce marketplace will be responsible for site operations, online Sales, merchandise assortment, promotions, and will be working with external partners to manage and oversee the marketplace business.

This position will collaborate closely with Merchants, Marketing, PR and other areas of the company to execute existing and develop new Marketplace initiatives and opportunities designed to meet and exceed the needs of the customer and the Marketplace E-Commerce revenue goals.

 The Supervisor will provide day-to-day management and collaborate on strategic leadership and guidance of e-commerce strategies.

Operations

·   Set a Marketplace strategy on reaching out marketplace partners inside, and abroad countries through:

o    Forecasts and results

o    Short and long term objectives

o    Customer metrics

o    Overall performance.

o    Develop reports and reporting formats.

·   Supervise the day-to-day Marketplace

E-commerce operations:

o    Customer service with the external Partners

o    Marketplace Updates

o    Post listings in coordination with the Content Creator

o    Merchandising Update on monthly basis

o    Check performance periodically.

·   Develop time and action calendars with processes and procedures to ensure actions with partners are successfully completed.

·   Manage relationships through reaching-out

o    Digital agencies

o    External parties in the marketplace world

o    Potential Customers who need to deal with Carina

·   Work at both the strategic and tactical levels

Merchandising

Develop the merchandising strategy and deck to ensure the E-Commerce Platform is well merchandised according to Carina directives and 

·   standards and merchandising is updated based upon the needs of the business for product to look fresh, new and push Monthly agenda’s.

o    Check with Retail Merchandising on replenishment the system with products

o    Ensure the weekly and monthly update with the new products, and collaborate with the content creator to develop content with pictures

o    Send new products to the partners on a periodic basis with the last updates

·   Plan out and execute marketplace promotions to maximize revenue, and growth

·   Managing weekly inventory reports for marketplaces

Buying

·   Develop and execute the assortment and inventory plan to match the sales plan.

·   Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans.

·   Replenishment and reorders

·   Reporting weekly, and monthly sales report

·   Send Sales report to marketplace specialist to create bills and payments report through the system

·   Ensure the bills are received by the finance department to maintain bank account.

Customer Service

·   Overseeing the development of customer relationships through marketplace partners

Review monthly customer service reports (if needed) and putting into place action items to ensure efficiency of the process

Job responsibilities: