Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Customer Service
- Application Deadline
- 01 March 2023
About the Role
• Handling Customers regarding Mobile and Home services regarding mobile, landline, ADSL and IPTV services and complains, through Chat channels & emails, up to 30% outbound calls.
Job responsibilities:
• Handling Customers regarding Mobile and Home services regarding mobile, landline, ADSL and IPTV services and complains, through Chat channels & emails, up to 30% outbound calls.
• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Collaborate with the technical team to solve ongoing issues with a product or service.
Requirements
• Graduates ONLY + Military certificate for Males. • 1-3 Years of experience in Customer Service Field. • Fluent English. • Excellent communication and presentation skills. • Excellent customer handling skills.