Job Overview
- Experience Level
- No experience needed
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Customer Service
- Application Deadline
- 14 March 2026
About the Role
- Supervise day-to-day operations and ensure tasks are completed on time
- Lead, coach, and support team members to achieve performance targets
- Monitor KPIs such as productivity, quality, and service levels
- Identify operational issues and implement process improvements
- Coordinate with other departments to ensure smooth workflow
- Handle escalations and support problem resolution
- Prepare operational reports and performance updates
- Ensure compliance with company policies and procedures
Requirements
- Experience in Bpo for 2 years
Skills
Customer Service