A Sales Associate is responsible for selling merchandise and assisting customers in finding the right product.

Day-to-day duties include customer service tasks such as welcoming shoppers, offering assistance, making recommendations, answering questions and explaining the features of products.

Other common duties include operating cash registers, bagging products, stocking shelves, marking price tags and preparing displays.

Sales associates are responsible for all activities related to sales in a retail establishment. They provide a variety of services, from helping customers pick out items to ringing up purchases. A position as a retail sales associate is perfect for someone who likes working with the public and has a lot of patience when assisting difficult people.

Job responsibilities:

Consumer Experience.

·         A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

·         Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

·         A Retail Sale Associate must also be able to deal with customer refunds courteously and professionally.

 ·         Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customer. 

·         Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.

·         Stays current with promotional events and sales.

Drive for Results.

·         Ensure high levels of customer satisfaction through excellent sales service

·         Assess customers’ needs and provide assistance and information on product features

·         Welcome customers to the store and answer their queries

·         Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

·         Maintain in-stock and presentable condition assigned areas

·         Remain knowledgeable on products offered and discuss available options

Day to day Operational.

·         Build productive trust relationships with customers

·         Comply with inventory control procedures

·         Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

·         Maintaining an orderly appearance throughout the sales floor.

·         Introducing promotions and opportunities to customers.

·         Cross-selling products to increase purchase amounts.

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.