Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Not specified
- Job function
- Customer Service
- Application Deadline
- 14 March 2026
About the Role
- Develop and manage staff schedules based on forecasts and operational needs
- Monitor real-time performance metrics (service level, adherence, occupancy)
- Analyze historical data to create accurate workload and staffing forecasts
- Coordinate with team leaders and operations to address staffing gaps
- Generate reports and insights to support decision-making
- Manage shift changes, leave requests, and schedule adjustments
- Identify process improvements to enhance productivity and efficiency
Requirements
- Experience in Bpo for 2 years
Skills
Customer Service