In this course you will learn:

- The meaning of compliant.

- How communication can affect the customer service?

- Phrases which is negative to use with customers and how you can replace them with other positive ones.

- What is VOC and how can companies use it?

- How you can use your clients' complaints as a market survey?

- What is KANO model and how can you use it?

- What is LATTE technique?

- Steps to resolve conflicts.