Customer Experience | Career 180

ع

Customer Service

Customer Experience

Overview of what the course covers.
Strategies for engaging with today's customers.
Understanding the importance of customer experience.
Exploring branding and its various channels.
Covering the customer journey, leveraging the voice of customers, measuring satisfaction, and understanding customer advocacy.

Enroll now

Who takes this course

Business Owners and Entrepreneurs

Anyone Interested in Customer Experience

Course content

8 lectures • 53m

Lecture 1: Intro

02:15 min
Lecture 2: Today's Customers Part 1

12:42 min
Lecture 3: Today's Customers Part 2

04:57 min
Lecture 4: The Power of Branding

07:54 min
Lecture 5: Customer Journey and Customer Persona

06:08 min
Lecture 6: Voice of Customer

08:43 min
Lecture 7: Customer Experience Indicators

06:13 min
Lecture 8: Customer Advocacy

04:55 min

Meet your instructor

Ahmed Kassem

Visit Linkedin

Recorded Courses Subscription

Start watching our recorded courses in different fields with our great experts

1 Month

USD 15

Full access to all courses
Full access to material of courses
Engage with course instructors
Get certificate of completion

Subscribe Now

3 Months

USD 40

Full access to all courses
Full access to material of courses
Engage with course instructors
Get certificate of completion

Subscribe Now

1 Year

USD 70

Full access to all courses
Full access to material of courses
Engage with course instructors
Get certificate of completion

Subscribe Now

Have Question? Get in touch!

We are happy to answer your question regarding our services and programs that we provide.

Contact us