Soft Skills

First Time Manager

In this course you will learn: -Who is a manager. -Roles of a manager. -What a manager should do. -What a manager shouldn't do. -How a manager should manage time and energy. -How to motivate your team. -How to build good communication with your team. -The importance of creating a process for your team. -The importance of a growth mindset.

This course is for a person who is being a manager for the first time and doesn't know how to act properly. This course informs you of things a manager should do and things that should be avoided and some tips necessary for a manager to be successful with his team.

Course content

11 Lectures 1 hour 3 minutes

Introduction

Intro

50 seconds

How to Become a Good Manager

Who is Manager?

7 minutes 33 seconds
What a New Manager Shouldn't Do

5 minutes 43 seconds
What a New Manager Should Do

2 minutes 30 seconds
Time Management

9 minutes 42 seconds
Growth Mindset

5 minutes 52 seconds
Delegation

6 minutes 59 seconds
Team Motivation

4 minutes 35 seconds
Being Clear

6 minutes 50 seconds
Design System and Process

7 minutes 33 seconds
Tips and Tricks

5 minutes 22 seconds

Meet your instructor

Ahmed Abbas

I have a unique offer for you and your business: hands-on support and involvement in implementation, providing value as a consultant. This might seem risky, but let me share my background.

With a B.A. in Psychology, I gained experience in teamwork, management, and organizational behavior through student activities. I've studied Six Sigma, Business Analysis, HR, Business Administration, Instructional Design, Sales, Strategic Planning, and Computer Science, and hold a higher diploma in Quality Assurance. I'm also about to complete my MBA.

At 18, I started as a door-to-door salesperson, then moved to customer service, where I quickly identified and resolved training issues. By 20, I was leading technical training for staff. In 2011, I established a Workforce Planning Department during a challenging time in Egypt and led a Continuous Improvement unit, earning the COPC® certificate and the title of "Organization's Savior."

In 2013, I headed a unit reporting to the CEO of a non-profit, reengineering policies and processes to boost effectiveness. This unit merged into HR, where I focused on Organizational Development and Capacity Building. I then remodeled processes to achieve customer success and develop a customer-centric culture.

Now, I've transitioned to consulting, combining my extensive experience and unique approach to business management, focusing on value creation, customer success, and effective processes. Contact me to learn how my approach can benefit your business.

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