In this course you will learn:
- Sales function within the organization.
- The FABE model for product knowledge.
- How to make a competitive analysis.
- The difference between outbound and inbound.
- How to make a cold call.
- how to identify the customer's needs.
- How to deal with objections.
- How to close deals.
- Following up process.
This course for a person who is interested in sales and wants to learn the selling techniques, sales function, sales process, how to deal with objection and how to close deals.
I am a Quality Assurance and Training Manager at Nana | نعناع, the leading online grocery platform in the Middle East. With over 8 years of experience in various industries, I have developed and honed my skills in training and development, sales and business development, and on-boarding. I am passionate about empowering and developing young professionals through sharing the latest and best practices in selling, CRM, and customer service. I hold two LinkedIn certifications in Selling to Executives and Organizational Learning and Development, which demonstrate my expertise and commitment to excellence in my field.
In my current role, I lead the customer experience team in delivering exceptional service and support to our users. I am responsible for creating and optimizing the training and quality standards and processes for Nana | نعناع. I have trained more than 800 hours and helped more than 10,000 employees and partners to improve their skills and performance. As a result, I have contributed to increasing the user retention rate, customer satisfaction, and revenue growth for Nana | نعناع. I am always eager to learn new skills and technologies and to collaborate with diverse and talented teams. My goal is to make Nana | نعناع the most trusted and convenient online grocery platform in the region.
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