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Taiseer

Business Development Specialist

Taiseer · Giza

Full-time

+1 years

Job Overview

Experience Level
+1 year
Employment Type
Full-time
Workplace Type
Not specified
Location
Giza
Job function
Sales and Business Development
Application Deadline
20 October 2024

About the Role

Leads the customer service and support teams to ensure top-tier service and satisfaction. The role involves creating and implementing strategies to improve the overall customer experience, resolve customer issues efficiently, and develop a customer-centric culture within the organization.

Requirements

- 2+ years of experience in customer service or a similar role
- Strong leadership and team management skills
- Excellent problem-solving and communication abilities
- Experience in setting and monitoring customer service KPIs
- Ability to handle escalated customer concerns with empathy and professionalism

Skills

Sales and Business Development

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