Job Overview
- Experience Level
- +1 year
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Sales and Business Development
- Application Deadline
- 01 June 2022
About the Role
Thndr is a YC-backed fintech that is leveraging technology to democratize investing in the MENA region.
We received the first brokerage license to come out of Egypt since 2008 and launched the first and only
digital brokerage in Egypt. Today, our users can invest in Egyptian mutual funds and publicly listed
companies. Our immediate focus areas are education, removing barriers, building an intuitive platform
and expanding our available investment products.
We strongly believe that everyone should have access to financial services that would allow them to
achieve financial independence, regardless of age, gender, location or socioeconomic class; and are laser
focused on fulfilling this mission.
For the people who use Thndr, our app represents a seamless way for them to achieve financial
independence and growth, without the need to have prior financial knowledge or access to huge capital.
About the role
We're looking for someone who will be excited to proactively reach out to our customers, hear their
feedback and provide helpful information and gather insights. This person will be the voice of the
company, often the first human voice our customers hear.
Requirements
Customer orientation and ability to adapt/respond to different types of characters
● Ability to stay calm when customers are stressed or upset
● Quick and enthusiastic learner
● Ability to multitask, prioritize, and manage time effectively
● Uncompromising integrity and strong dedication to professionalism
● Strong sense of ownership and responsibility
Excellent verbal and communication skills
● Strong cross-functional relationship management
● Experience working in customer support is a plus
● Finance background is a plus
