Job Overview
- Experience Level
- +2 years
- Employment Type
- Full-time
- Workplace Type
- Not specified
- Location
- Cairo
- Job function
- Sales and Business Development
- Application Deadline
- 31 December 2022
About the Role
B2C Responsible for initiating calls to our registered leads in our public courses (B2C) to advice with our courses plans, and for directing them to the suitable training that will benefit them to achieve their goals.
Job responsibilities:
- Call all registered leads.
- Follow up with leads regarding upcoming courses daily.
- Complete their registration and book tickets for new attendees.
- Maintain our database updated with call logs.
- Advice about training topics to be held in our training academy accordingly to calls feedback and market needs.
- Identify and assist customers’ needs to achieve satisfaction.
- Inform customers of deals and promotions.
- Report daily about the situation and tickets of the lead.
- Cold calls for IMFND previous leads to offer our new courses to them.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Requirements
- 2 to 3 years of experience in a same position.
- Good command of English.
- Very good communication & negotiation skills.
- Time management and multitasking abilities
- Flexibility with working hours.
