Biography

• MBA holder.
• Google adwords Certified Partner
• Leading the Enterprise Digital Marketing team in Vodafone Egypt.(Managing four main functions : Content Communication, Lines and telecom services Sales, Portals management, Self-care services)
• International Trainer
• Highest award in Vodafone Egypt 2012, 2010
• Engineer, Cairo University - Engineering, IT Diploma.
• Demonstrated management leadership ability with staff and budgets.
• Hyperactive, fast learner and a multi-tasker.
• Created the first Online telecom enterprise sales portal in Egypt.
• Created the first facebook based application for consumer self-help in the telecom industry.
• Created the first Machine to Machine portal and self-service online channel in Egypt.
• Created the first telecom social media care world wide.
• Increased the online self-care portal to reduce call center calls 20%.
• Increased the Online payment for enterprise 920%.
• Increased the online revenues 300+% by introducing online services.
• Created the mobile application care portal for Vodafone Egypt consumer and enterprise.
• Introduced the first support model between customer care and online technology.
• Lead more than 20 mega project to launch on time and with the desired quality, from both technology and commercial side.
• Transformed Vodafone Egypt website to be a Socially integrated website.
• Introduced the mobile broadband data solutions in Egypt.
• Designed the first total communication network design to integrate Mobile broadband and ADSL.
• Introduced Voice Messaging, Voice mail, mobile internet , third party SMS, third party MMS services to Vodafone Egypt.