Years of experience: +5 years
Employment Type: Full-time
Posted since: 1 year ago
1) Provide Direct Customer Support through various channels. 2) Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. 3) Investigate and resolve customer complaints and queries particularly escalated ones. 4) Provide feedback and support to the Client Relations Team to ensure all issues are resolved according to CS SLA. 5) Continuously monitor the performance of the team, and craft tailored development plans for each member. 6) Oversee day-to-day performance and workflow, ensuring SLAs and targets are met. 7) Create a healthy and comfortable work environment. 8) Conduct coaching sessions and 1:1s in an organized manner. 9) Monitor calls/QA tickets and provide feedback. 10) Support Process Improvement and contribute to process optimization. 11) Support team members by answering questions and providing knowledge or solutions. 12) Monitor adherence and conformance to shifts and schedules.
Egypt, Cairo
Experience Level: +5 years
Employment Type: Full-time
Deadline: 03-09-2024
1 year ago
Egypt, Cairo
Experience Level: +1 years
Employment Type: Full-time
Deadline: 03-09-2024
1 year ago
Egypt, Cairo
Experience Level: +6 years
Employment Type: Full-time
Deadline: 03-09-2024
1 year ago
Egypt,
Experience Level: No experience needed
Employment Type: Full-time
Deadline: 25-09-2024
1 year ago
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