Job description

We are looking for a talented customer service agent to join our dedicated team and provide exceptional customer service that is the foundation of our company.

You will be supporting end users (Students & Teachers) during troubleshooting activities as well as interacting directly with operating systems, hardware, and software.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment

• Responsible for online support for our students & teachers.
• Responding for our clients on the social media to answer their questions about our products.
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Responding to teachers on the online Teacher Support Rooms (MS Teams)
• Hand over Live Shift to next operator
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with customers, reported issues and completed solutions along with any further actions required of management. 

Required Experience, Skills and Qualifications

• Rotational shifts needed, from (8am-4pm) and (4pm-12am) 6 days and 1 day off.
• University Graduate
• At least 1-year experience in the same position with similar service industry background.
• Very good to Excellent English language.
• Outstanding communication skills and ability to remain calm and professional in all circumstances
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Working knowledge of PC/Laptop and Microsoft Office
• Perfect time management skills
• Analytical skills
• Team player