Job description

• Provide all administrative and operational support to successfully conduct programs and activities under the Linkages program. • Develop, maintain and report on program timelines and other prescribed documents. • Report on sessions delivered and student attendance • Share satisfaction survey with the students and report on outcome • Attend sessions/ classes in Assiut for quality assurance and submit a report on the visit to the EL Program Manager • Coordinate English language classes as well as professional skills trainings • Attend all online sessions to support trainer/ instructor if needed and observe the sessions • Provide administrative and logistical support for training accommodations and travel arrangements along with other administrative tasks for students and instructors of the linkages program • Handle procurement specifically travel, transportation, material and other supplies for programs / trainings in linkages. • Follow-up with instructors on instructional hours for various programs/trainings and report findings. • Assist staff with orienting participants on the various programs and virtual tool(s). • Relaying participant and clients’ inquiries, comments, complaints and suggestions to the EL Program Manager • Conduct information sessions for various programs when needed. • Communicate regularly via email, WhatsApp, and telephone with participants to provide updated information about program/training components, contents and arrangements. • Oversee Linkages WhatsApp groups to ensure accurate and timely information is shared with all participants. • Respond to inquiries from students and instructors/ trainers • Assist in organizing and reviewing pay sheet documents for trainers and instructors. • Assist with other projects when needed • Schedule online sessions on Zoom by checking availability and assigning accounts to instructors and sending links to participants. • Assist EL Program Manager in developing the annual program calendar and monthly work plan. • Develop and follow up on new projects timelines. • Supervise and provide leadership to program assistants. • Prepare RFPs for grants’ procurement and follow up with Admin throughout the procurement process. • Follow up on delayed receivables and payables with the finance department. • Participate in meetings with other departments in order to solve problems and facilitate workflow. • Troubleshoot operations problems to EL Program Manager • Review teachers’ timesheets and prepare cash advance requests before submitting to EL Program Manager to approve. • Coordinate with the Teacher Coordinator and update him/her on teacher performance
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